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Cookies Policy

Cookies are small text files that our site places on your browser to enable our system to recognize your computer and allow us to see how you use our site.

The web site uses cookies that do not run any program or load viruses on your device, so they cannot control it in any way. OLDHAUS does not use cookies to obtain information about the device, to store information or to track the activities that are performed.

There are different types of cookies; the temporary cookies which are deleted as soon as you close your browser and the others which are permanent cookies. If a user registers in the web site, OLDHAUS may use cookies to collect personal data that allow the user to be identified in subsequent visits and that facilitate access and registration in the web site or browsing through the web site. OLDHAUS also uses cookies for system administration purposes and to customize visits to the web site. The web site may contain links to other web sites. OLDHAUS has no access to or control over the cookies and other tracking technologies that are used in third party web sites that may be accessed through the web site, over the availability of any content and material published in or obtained through those web sites or over their handling of personal data. Therefore, OLDHAUS expressly excludes any liability resulting from the above. Users should always read the privacy policy of each website they visit carefully.

Disabling cookies may limit the user’s capability of using this web site and prevent him/her from fully enjoying the features and services provided therein. Most browsers accept cookies by default, although users can normally change their browser settings to disable this function.

Intellectual Property

All the material and content within the www.theoldhaus.com web site, such as works, images, pictures, dialogues, music, sounds, videos, documents, drawings, figures, logos, menus, web pages, graphics, colors, schemes, tools, fonts, designs, diagrams, layouts, methods, processes, functions and software, whether registered or not, is the exclusive property of OLDHAUS, S.L. or its content suppliers. This content and the processes required to operate this web site are original creative work protected by the laws of intellectual property protection. The OLDHAUS trademark and its font, used in OLDHAUS’ corporate materials have been created exclusively for OLDHAUS, S.L. You may not reproduce, distribute, publish, transmit, create works deriving from or based on, modify or sell any of the contained material, either totally or partially, by any means or process without the prior express written consent of OLDHAUS, S.L. The user is committed to respecting the intellectual property rights of authors and artists who decided to collaborate with OLDHAUS by creating new artistic pieces intended to be displayed for sale.

Privacy Policy

In accordance with the Organic Law 15/1999 of 13 December on the Protection of Personal Data, when you create an account in www.theoldhaus.com your personal data will be incorporated into a client file, under the responsibility of OLDHAUS, S.L. with tax ID ESB66801614 for the purpose of sending you advertising and commercial messages about our products, collections, events, etc. Your data will be not shared with third parties.

When you register in our web site, you expressly agreed with your data processing for the indicated purpose. You may exercise your rights of access, rectification, erasure and objection by sending an e-mail to info@theoldhaus.com.

Terms and Conditions

OLDHAUS only offers original pieces. Therefore, customer should expect some signs of its age and life, but at its best it will have acquired an aesthetically pleasing patina. If you’d like further information about the condition of any of our items, write us at info@theoldhaus.com.

Holder Identification

The owner of the web site www.theoldhaus.com is OLDHAUS, S.L. a Spanish company with corporate tax ID ES-B66801614, registered at the Mercantile Register of Barcelona under Volume 45437, Folio 46, Sheet 487700, 1st registration and registered office at Joan Baptista Galí 1, 08221 Terrassa. You can contact us at info@theoldhaus.com.

Payment Methods

All displayed prices include Spanish VAT of 21%.
We accept payment by Credit or Debit Card, PayPal or Bank Transfer. All payments must be done in Euros. For bank transfers, customers will need to make the payment within a maximum period of 5 business days.

Shipping Information

We ship orders within Spain, Balearic Islands, Germany, Denmark, France, Corsica, Italy, Sardegna, Sicily, Norway, Sweden, Portugal, Ireland, Belgium, Luxembourg, Switzerland, Austria, Greece, the Netherlands, the United Kingdom and UK Islands (Guernsey, Jersey, Hebrides, Isle of Man, Kirkwall, Portsmouth, Shetlands). For any other countries, please inquiry details by sending an email to info@theoldhaus.com. Please note, we only ship to home or offices addresses and not to P.O. box addresses.

The price of transport is calculated based on the shipping destination of the order and the size and weight of the product. The exact transport cost will be displayed on the order summary page that appears before the customer confirms the order.

All orders are shipped within a maximum of 72 hours once the payment is received. Delivery times may vary depending on where the order is to be delivered and its transport company within a maximum period of up to 7 working days (Monday-Friday). Once the order has been shipped, you will receive an order dispatch email with a tracking number. Please note that the estimated delivery times are to be used as a guide only, and OLDHAUS is not responsible for any delays caused by destination customs clearance processes or due to external factors. The goods will travel at customer/consignee’s risk. OLDHAUS is not liable for any damages or loss sustained in transit via third parties.

Import duties and taxes to destinations outside the EU

If you order products for delivery to a destination outside the EU, they may be subject to import duties and taxes which are applied when it reaches the delivery destination. Please note that OLDHAUS has no control over these charges and cannot predict their amount. The customer will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. OLDHAUS will not be liable or responsible if you do not pay any such import duties or taxes. You must comply with all applicable laws and regulations of the country for which the products are destinated. OLDHAUS will not be liable or responsible if you break any such law. OLDHAUS is not responsible for any fees charged by customs. If you decide to refuse any shipments from OLDHAUS, you are responsible for the original shipping charges, duties, taxes and custom charges that are incurred on both the original and returned shipment. In this event, this amount will be deducted from the original payment.

Return Policy

Returns are accepted within 14 days after the arrival of the package for a full refund if returned in sold condition, excluding associated delivery costs. Items must be returned within intact, original packaging. Ensure it is repackaged with all the details and documentation that were included when you received it.

How to proceed:

1. Email us to customercare@theoldhaus.com with your order information.
2. We will provide you the address where to return the package in the same condition as it was sent to you.
3. Ship the item back to OLDHAUS. The customer is responsible for all shipping charges incurred. The delivery
charge will be deducted from the original payment amount.
4. Once we receive the package back in perfect conditions we will proceed with the refund within 5 business days.

If the returned product is returned without the original packaging, OLDHAUS reserves the right to not refund the full amount of the original payment considering that the product might suffer damages without it.

Others

We may change these Terms & Conditions from time to time. The Terms & Conditions that apply to your Contract will be those that are displayed on our site when you place your order.

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